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How does a Plank Industry trade account work?
We offer trade accounts for businesses in the interior design and construction industries. To apply, simply complete our short application form. Once our trade team has reviewed and approved your application, you’ll be able to shop trade prices instantly.
Your trade discount will be set at 20% initially. We’ll then review your account every six months — if your annual spend is lower than £1,500, we may decrease the discount level as appropriate. We will contact you in advance to discuss this if necessary.
If you’re working on a large project that requires a high volume of hardware products (e.g. a large residential or hospitality project), we’re more than happy to provide a custom quotation. Just get in touch with us at trade@plankhardware.com and let’s discuss how we can help.
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Can I use my existing trade account log-in details?
No. Plank Industry is a new and improved trade portal, offering our industry customers a better shopping experience and better discounts. Take a moment to register for your new trade account today — it'll be worth it, honestly.
Please note that old trade accounts will not be accessible after 30th November 2021.
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Can I order hardware samples for my client?
Samples are available to purchase within your trade account — order your desired products as individual items, then return them to our return address after inspection. We’ll even refund your original delivery cost, or discount it from a full future order — just email trade@plankhardware.com and we’ll get that sorted.
Looking for a sample board? We can create a standardised format for you and your clients, showcasing a range of our hardware styles and finishes. We charge a nominal fee of £75 for production and shipping, but it’s then yours to keep.
If you’re working on a large project that would benefit from a bespoke sampling solution (e.g. a large residential or hospitality project), do get in touch and let’s discuss how we can help.
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What are the delivery lead times for trade orders?
We maintain good stock levels of most product lines within our warehouse, so smaller trade orders are typically dispatched the next working day.
For especially large orders, we endeavour to work to a 16 week turnaround. You will be provided with an estimated delivery date during quotation, then any delays will be communicated to you by email or phone. Please let us know if the timelines on your project have changed.
More questions regarding stock levels? Drop us a line at trade@plankhardware.com with details of your enquiry.
Introducing our trade portal for industry professionals — designers, creators and developers.
APPLY FOR A TRADE ACCOUNT
So, you're interested in working together? Complete the below form and we’ll confirm your application within two working days.