The Website is operated by Andcrafted Limited which trades as Plank Hardware. The terms we, us, our and Plank Hardware all refer to Andcrafted Limited.
We are an English company with registered number 11827691 and business office address at Unit C1 Leyton Industrial Village, Argall Avenue, London, E10 7QP, United Kingdom. Our VAT number is GB 297522174.
The Terms are only applicable to our customers who are consumers. If you are a trade customer please contact us separately to obtain the relevant Terms and Conditions of Sale.
Questions about the Terms should be sent to us by email at firstname.lastname@example.org or you can contact us using our contact form and request a call back.
If you would like the Terms in another format (for example: audio or large print) please contact us at email@example.com.
We may contact you by phone, text, email or post using the contact details you have provided to us.
We may transfer our rights and obligations under the Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Terms.
Any new features or tools which are added to the Website will also be subject to the Terms. We reserve the right to update, change or replace any part of the Terms by posting updates to the Website. You can review the most current version of the Terms at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
The Terms apply to all users of the Website, including, without limitation, browsers, vendors, customers, merchants, and any contributors of content. The Terms are split into three parts the first part concerns the purchase of products from us using the Website. The second part concerns your use of the Website. The third part concerns general terms which apply to both your purchase of products and your use of the Website.
PART ONE – purchase of products from Plank
This part sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
If you buy products on the Website, you agree to be legally bound by the Terms.
Your privacy and personal information
Ordering products from us
This is how a legally binding contract for the purchase of products (the Contract) is made between you and us:
- You place an order on the Website by adding products to your shopping cart and proceeding to the checkout. Please review and check your order carefully before submitting it for payment. You will be able to correct any errors before submitting your order to us.
- When you place your order at the end of the online checkout process (i.e. when you click to submit payment), we will acknowledge it by email and, in some circumstances, text message. This acknowledgement does not mean that your order has been accepted by us.
- We may contact you via the information you provided to us to say that we do not accept your order. This is typically for the following reasons:
- the products are unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the products from us;
- we are not allowed to sell the products to you;
- you have ordered too many products; or
- there has been a mistake on the pricing or description of the products.
- We will only accept your order when we email you to confirm acceptance (the Confirmation Email). At this point the Contract is legally binding and we will dispatch the products that you have ordered to you.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction or to persons that, in our sole judgment, appear to be placed by dealers, resellers or distributors. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
Right to cancel
As explained above, in most circumstances, you have the right to cancel the Contract within 14 days without giving any reason (the Cancellation Period).
The Cancellation Period will expire after 14 days from the day on which you acquire physical possession of the products. This applies regardless of whether you acquire the products directly or indirectly via someone else (apart from our carrier).
To use your right to cancel, you must inform us of your decision to cancel the Contract by a clear statement using the contact details at the beginning of these Terms. An example of this cancellation request is available here. You must tell us that you would like to use your right to cancel before the Cancellation Period has expired.
Effects of cancellation
If you cancel the Contract, we will refund you all payments received from you, including the costs of standard delivery. If you chose a more expensive type of delivery, we will not refund the difference between standard delivery and the more expensive type of delivery.
We may make a deduction from this refund for any reduction in the value of the products we supplied to you if the reduction is due to unnecessary handling by you.
We will make the refund as soon as possible and not later than 14 days after the day we received the returned products from you.
Unless you have expressly agreed otherwise, we will make the refunds using the same payment method that you used for the initial transaction.
Unless we have advised you otherwise, you are required to return any products received from us following cancellation.
If you’re a UK-based customer and your parcel is under 20kg, simply visit our online returns portal here.
You must ensure that all products returned to us are well packaged, in the original packaging where possible, so that they arrive in original condition.
Accuracy of billing and account information
You can register to create an account with us by inputting your name, email and password via the Account Registration Page.
You agree to provide current, complete and accurate purchase and account information for all purchases made from the Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For local deliveries in the UK, we use Royal Mail & DPD to deliver our products. For information on delivery options and costs, please visit our Delivery & Returns page. During the online checkout process, you will be given available delivery options to choose from. For information about international orders, please see the international orders section below.
The estimated date for delivery of the products is set out in the Confirmation Email. If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery. We will not be liable for failure to deliver caused by an event outside our control or because you failed to provide adequate delivery instructions. If we can’t supply certain products, we will contact you to let you know as soon as possible and, if a payment has already been made, refund you for the
Delivery will take place at the address specified by you when you placed your order with us.
Unless you and we agree otherwise, if we cannot deliver your products within 30 days of the date of your Confirmation Email, we will let you know, cancel your order and give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the beginning of these Terms.
You are responsible for the products once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the products passes to you when you take, or a third party notified by you takes, possession of the products.
For customers in the UK, all prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate, but exclude delivery charges.
For customers outside the UK, please see the international orders section below.
For information on delivery options and costs, visit our Delivery & Returns page.
You agree to provide current, complete and accurate information regarding your name, billing address, delivery address and payment card details for all purchases made using the Website. If any of this information changes, you agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We accept the following credit and debit cards: American Express, Apple Pay, Diners Club, Discover, Maestro, Mastercard, PayPal, Shop Pay, Visa. We also accept payment via Klarna – see later in the Terms for details. All payments by credit card or debit card need to be authorised by the relevant card issuer. The card issuer may also need to use extra security steps to verify your identity.
Your credit card or debit card will be charged when the products are purchased. All payments by credit or debit card must be authorised by the relevant card issuer.
If we can’t supply certain products, we will contact you to let you know as soon as possible and, if a payment has already been made, refund you for the products we cannot supply.
Please contact us at [firstname.lastname@example.org] if you have any questions about the products that we have provided to you.
If your payment is not received by us and you have already received products, you must:
- pay for such products as soon as possible and in any case within 14 days; or
- return them to us as soon as possible and in any case within 30 days. If so, you must keep the products in your possession, take reasonable care of them and not use them before you return them to us.
If you do not pay for the products and fail to return them, we may collect the products from you at your expense.
Pay later with Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the option to Pay Later with Klarna: here.
Further information and Klarna’s user terms is here.
General information on Klarna is here.
Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement here.
Nature of the products
The Consumer Rights Act 2015 gives you certain legal rights (also known as “statutory rights”). The products that we provide to you must be as described, fit for purpose and of satisfactory quality.
We are under a legal duty to supply you with products that are in conformity with this contract.
Modification of the products
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
All descriptions of products including product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
The packaging of the products may be different from that shown on the Website.
The images of the products on the Website are for illustrative purposes only. We have made every effort to display the colours and images of our products that appear on the Website as accurately as possible. We cannot guarantee that your computer monitor's display of any colour will be accurate. Consequently, your product may vary slightly from those images.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
All descriptions of products including product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.
If we cannot supply certain products, we may need to substitute them with alternative products of equal or better standard and value. In this case:
- we will let you know if we intend to do this but this may not always be possible; and
- you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
Products that we provide to you must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your rights from the date of purchase include the following:
- Up to 30 days: if your products are faulty, you can get a refund.
- Up to six months: if your products cannot be repaired or replaced, then you are entitled to a full refund in most cases.
- Up to six years: if the products do not last a reasonable length of time, you may be entitled to some money back.
You may also have other rights in law.
For more detailed information on your rights and what you should expect from us, please:
- contact us using the contact details at the top of this page; or
- visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
If your products are faulty, please contact us using the contact details at the top of this page.
End of the contract for supply of products
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
The obligations and liabilities of the parties incurred prior to the end of the contract shall survive the termination of these Terms for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us or when you cease using the Website.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate these Terms at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to the Website (or any part thereof).
For customers outside of the UK, you will be able to select to view prices in your home currency by using the flag selector on our Website.
At the checkout stage, you will be able to view the available payment methods and shipping options (including costs of delivery in your local currency and approximate delivery timings for express and standard shipping). You may also be presented with the option to prepay taxes and duties (again in your local currency). By selecting this option, you will not incur any additional charges on receipt of the products. If you do not select this option, you may be required to complete additional paperwork and pay additional fees to your local customs authorities to cover applicable taxes and duties.
All payments will be collected in your selected currency.
If you select an express shipping option, the parcel will be shipped to you via DHL. If you select a standard shipping option, your parcel will be shipped to you via a partner courier which will vary by location. You will be provided a tracking link when the parcel has been dispatched.
All international transactions are fulfilled by our international shipping partner, Global-E. Global-E will be the merchant of record on the transaction and will handle all paperwork and applicable taxes and duties. Global-E's terms and conditions will apply and can be viewed here.
Please visit our International Returns Portal to arrange a return.
You can also contact us at any time at email@example.com, to discuss an international return.
PART TWO - Your use of the Website
Your account details
You must keep your account details safe. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [firstname.lastname@example.org].
Our intellectual property rights
We own or licence all intellectual property rights in our Website, and in the material published on it including the original designs that we offer for sale. Those works are protected by copyright and other intellectual property laws such as registered and unregistered design right and equivalent rights are available in many countries around the world. All such rights are reserved. A full record of our registered designs in the UK and EU is available on request.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
Do not rely on information on this site
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date. We are not responsible if information made available on the Website is not accurate, complete or current. The material on the Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Website is at your own risk.
The Website may contain certain historical information. This information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of the Website at any time, but we have no obligation to update any information on the Website. You agree that it is your responsibility to monitor changes to the Website.
The images of the products on the Website are for illustrative purposes only. We have made every effort to display as accurately as possible the colours and images of our products that appear on the Website. We cannot guarantee that your computer monitor's display of any colour will be accurate. Your product may vary slightly from those images.
Your use of the Website
You are responsible for configuring your information technology, computer programs and platform to access the Website. You should use your own virus protection software. We do not guarantee that the Website will be secure or free from bugs or viruses. We are not responsible for any viruses on the Website.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
We are not responsible for websites that we link to
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
Linking to the Website
- You may link to the home page and product pages of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
- We reserve the right to withdraw linking permission without notice.
- You must not establish a link in such a way as to suggest any form of association, approval or endorsement from us where none exists.
- You must not establish a link to the Website in any website that is not owned by you other than to your social media accounts.
- The Website must not be framed on any other website without our prior written permission.
- The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
- If you wish to link to or make any use of content on our Website other than that set out above, please contact [email@example.com].
Comments, feedback and other submissions
We currently do not operate a comment function, chat room or provide users with the opportunity to otherwise upload content on the Website. If that changes in the future, the Terms will be updated. In any event, we take no responsibility and assume no liability for any comments posted by you or any third party.
If you send certain specific submissions to us such as contest entries or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, comments), you agree that:
- we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use the comments in any medium; and
- we are under no obligation to (1) keep the comments confidential, (2) pay compensation for the comments, or (3) respond to the comments.
Your credit card information is always encrypted during transfer over networks.
Errors, inaccuracies and omissions
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
We have no obligation to update, amend or clarify information on the Website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website, should be taken to indicate that all information on the Website or on any related website has been modified or updated.
You are prohibited from using the Website or its content for any of the following uses:
- for any unlawful purpose;
- to solicit others to perform or participate in any unlawful acts;
- to infringe our intellectual property rights or the intellectual property rights of others;
- to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate anyone;
- to submit false or misleading information;
- to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website, other websites, or the Internet;
- to collect or track the personal information of others;
- to spam, phish, pharm, pretext, spider, crawl, or scrape;
- for any obscene or immoral purpose; or
- to interfere with or circumvent the security features of the Website or any other websites, or the Internet.
We reserve the right to terminate your use of the Website for violating any of the prohibited uses.
Disclaimer of warranties
We do not guarantee, represent or warrant that your use of the Website will be uninterrupted, timely, secure or error-free.
We do not warrant that any search results that may be obtained from the Website will be accurate or reliable.
You agree that from time to time we may remove the Website for indefinite periods of time or cease to operate the Website at any time, without notice to you.
PART THREE – General terms
- The headings used in this agreement are included for convenience only and will not limit or otherwise affect the Terms.
- We reserve the right to refuse to provide our products or services to anyone for any reason at any time.
- You agree that you are over 18.
- The Terms are only available in English. No other languages apply to the Terms.
- Any breach of the Terms will result in an immediate termination of the Terms.
Your privacy and personal information
- Your payment information is always encrypted during transfer over networks.
Our responsibility for loss or damage suffered by you
By way of reminder, the Terms only apply to consumers. If you are a trade customer, please refer to our Terms and Conditions of Sale for our trade customers.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
The Terms constitute the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Terms. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Terms.
No failure or delay by either you or us to exercise any right or remedy provided under the Terms or by law will constitute a waiver of that or any other right or remedy, or prevent or restrict the further exercise of that or any other right or remedy.
Nothing in the Terms is intended to, or shall be deemed to, establish between you and us: (i) any partnership or joint venture; (ii) any agency relationship; or (iii) any other contractual commitment beyond those expressly identified in the Terms.
If any provision of the Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Terms.
Third party rights
No one other than you or us has any right to enforce the Terms or any part of the Terms.
Our social media policy is available here
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with the products, our service to you, or any other matter please contact us at [firstname.lastname@example.org] as soon as possible.
If it is not possible to resolve this dispute with you directly, we will:
- let you know that we cannot settle the dispute with you; and
- give you certain information required about alternative dispute resolution.
The laws of England and Wales will apply to the Terms. The court of England and Wales has exclusive jurisdiction in relation to the Terms.